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Home
Music
Quiz
Video
Faces of Amtran
Announcements
Bus Routes
Amtran.org
Customer Satisfaction Survey
Please Rate Us in the Following Areas, over the last 30 Days:
Overall Satisfaction
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
On-time arrivals and departures
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency of weekday service
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Frequency of weekend service
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Availability of seats on the bus
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Comfortable bus seats
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Comfortable temperature on bus
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Comfort at bus stops
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Cleanliness inside the bus
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Transit Center comfort, cleanliness, safety
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Bus fares
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Driver courtesy and friendliness
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Safe and competent drivers
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Bus stop maintenance
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Personal safety on buses/at stops
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Helpfulness of employees
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Park-and-ride lots
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Telephone customer service
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Bus schedule availability
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Bus schedule - easy to understand
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
Website - easy to navigate
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Not Applicable
What are the primary reasons you use the bus? (Select all that apply.)
Work
Shopping
Medical/Dental
School K-12
Higher Education
Social/Recreational
Other
How often do you ride the bus?
6 - 7 days a week
5 days a week
2 - 4 days a week
Once a week
1 - 3 times a month
Less than once a month
First time riding
How long have you been using this transit service?
More than 3 years
1 - 3 years
1 month to 1 year
Less than a month
What is your zip code?
Please Choose...
16601
16602
16603
16635
16648
Other
If "other", please specify
What is your gender?
Male
Female
Transgender
Non-binary / nonconforming
Other
What is your age group?
15 and under
16 to 24
25 to 40
41 to 60
61 to 64
65 and older
What is your current employment status? (Select all that apply.)
Employed
Not employed
Retired
Student
Other
Will you continue using this bus service?
Definitely
Likely
Unsure
Not likely
Definitely not
Would you recommend this bus service?
Definitely
Likely
Unsure
Not likely
Definitely not
How do you generally get to the bus stop?
Walk
Drive and park
Dropped off
Bike
Ride with someone
Other
How do you generally get to your final destination once you get off the bus?
Walk
Drive and park
Dropped off
Bike
Ride with someone
Other
Do you have alternate transportation?
Yes
No
Do you have a smart phone?
Yes
No
Can you access the Internet?
Yes
No
What is your race / ethnicity? (Select all that apply.)
African American / Black
American Indian
Asian
Asian Indian
Caucasian / White
Hispanic / Latino
Pacific Islander
Other
If "other" race/ethnicity, please specify
What languages do you speak at home? (Select all that apply.)
English
Spanish
Other
If "other" language, please specify
What was your total household’s gross income last year before taxes?
Less than $25,000
$25,000 - $50,000
$50,001 - $75,000
$75,001 - $100,000
More than $100,000
Do you have a permanent or temporary disability that impairs your mobility, sight, or hearing?
Yes
No
Why did you choose to make this trip by bus?
No other transportation options
Convenience
Cost
Allow others to use car
Parking concerns
Employer pays for pass
Environmental concerns
I do not drive
Other
If "other", please specify
Would you be willing to participate in a follow-up phone call about your survey responses?
Yes
No
If you answered "yes", please enter your phone number in the box below.
What route have you used the most in the last 30 days?
(Required)
Crosstown
East End
Early Bird
Evening Flash
Flash
Greenwood
Hollidaysburg
Juniata
Lakemont
Night Owl
Northern Blair
Pleasant Valley
Plank Road
The Pointe
1A
1P
2A
2P
3A
3P
4A
4P
5A
5P
6A
6P
7A
7P
8A
8P
9A
9P
10A
10P
What features would you like to see onboard AMTRAN Buses? (Select all that apply)
Wifi
USB Charging
AMTRANGO! Infotainment
Other
If "other", please specify
Are there any other comments you would like to make pertaining to Amtran
CAPTCHA
Thank you for helping Amtran improve their service
Email
This field is for validation purposes and should be left unchanged.
Home
Music
Quiz
Video
Faces of Amtran
Announcements
Bus Routes
Amtran.org
Home
Music
Quiz
Video
Faces of Amtran
Announcements
Bus Routes
Amtran.org
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